Introduction

Sabert Corporation is a world leader in food presentation, service and packaging products. Its customers include food service professionals, the food industry, fast food chains and supermarket chains. Through partnerships with its customers, Sabert Corporation Europe develops its products and production processes in a culture of sustainable development.
Nivelles is the European production and distribution center for Sabert Corporation products. More than 150 people work at Sabert Corporation Europe, in research for solutions adapted to its customers, production, development of its sales networks, logistics and administration.
With the acquisition of LBP Manufacturing in 2020 and Keco in 2021, Sabert has extended its product range to include carton solutions. These cardboard packaging solutions are perfectly in line with current market trends.

Mission of the Customer Service department

The Customer Service,

• Ensures the efficient and intelligent management of orders from receipt to delivery, invoicing and payment;
• Provides customers with comprehensive information, both reactively and proactively;
• Quickly proposes solutions to any issues reported by customers;
• Contributes to the company’s turnover while being attentive to costs;
• Achieves all of the above while upholding Sabert’s core values.

Your Responsibilities

Team management – back-up of the Senior Customer Service Manager during her absence

• Supervise a Customer Service Support team;
• Prioritize the distribution of tasks among team members;
• Ensure a backup is available for each member of the team in case of absence

Orders processing, complaints and penalties

• Ensure a high-quality process for managing orders, complaints and penalties within set deadlines
• In case of stock shortages, proactively propose alternatives to customers;
• Define and update procedures for the team’s activities (including order processing, handling complaints, etc.);
• Organize and oversee administrative management.

Data, product and service quality

Ensure customers have the necessary information to properly use our products and take  corrective actions when there are any product or service non-conformities during the order process.

Pricing management

– Ensure that invoiced prices align with commercial agreements.

Continuous improvement

• Support the Senior Customer Service Manager in developing, clarifying and implementing performance indicators relevant to the management of the order process and the team’s activities;
• Propose solutions to enhance efficiency, quality and costs-effectiveness in order management as well as improve team performance and well-being;
• Address recurring issues using a CAPA (corrective and preventive action) approach.

Customer service policy

• As the Deputy Customer Service Manager, you will be responsible for the image conveyed to the company’s customers;
• Ensure adherence to Sabert Europe’s customer service policy, making recommendations to your team and/or management as necessary

YOUR PROFIL

Customer Service is a real vocation for you and you are fully aligned with our 4 core values: ‘the customer is our priority’, ‘we develop relationships based on trust’, ‘we deliver results’ and ‘we are constantly improving’.

• You have a higher education or university degree;
• You have at least 5 years of experience in a similar role;
• Proven leadership experience is a must;
• You are fluent in French and English. Knowledge of another language is an asset;
• You have an interest in IT with strong proficiency in Excel and/or Power BI; experience of SAP would be an asset;
• You are organized, methodical and possess an analytical mind;
• You are an assertive communicator and an active listener;
• You like challenges, solving problems and finding solutions in a relatively short space of time;
• You have excellent stress management skills and remain calm in challenging situations;
• Continuous improvement is one of your key strengths;
• You are flexible and dynamic.

Our offer

Sabert Europe, based in Nivelles, is an internationally focused company experiencing constant growth. Our ongoing development projects present exciting challenges. Sabert has managed to retain its family character despite its growth and market positioning.

We offer an attractive salary with additional benefits including meal vouchers, group insurance, DKV hospitalization insurance, bonuses, health-related benefits, etc.

Interested?

Do you see yourself in this profile?

Send us your application for the attention of Aurélie Eeckhout, Recruitment Officer, to HReurope@sabert.com and we’ll be in touch!…